FAQs

Unless the original product was purchased from us, we cannot provide replacement parts.

Please contact us and provide:

- Order number and platform where it was placed (website, Amazon, Walmart, etc)

- Confirmation of the piece or item missing or damaged

- Picture of the damaged item, if applicable

- Name and shipping address

You can send the torches back to us and we will start processing your refund. Unfortunately, we don't offer free returns, so we can't provide a label for you. Contact us to start a return.

Provide us with a tracking number so we can follow up. Once we receive the item we will check to confirm that it's in perfect condition and we will issue a refund minus a 20% restocking fee. You can read more about our return policy here: https://tikitorchescentral.com/policies/refund-policy

First thing to try would be cleaning it. To clean it, please take the head apart. The cap might have corroded itself solid, but once you remove it, you will see a brass head with 5 or six small drilled holes to let the gas out. Clean those small holes so the flow of gas can work again. If the issue is not fixed, please contact us.

Turn off the torch immediately! Flame coming from the valve below the torch head is because the valve needs to be tightened up.  In order to set up your torch or perform any type of service to it, the valve handle has to be removed from the head, that is because the knob goes through the collar. So to unscrew the internal parts from the head, the valve handle must be removed and then reinstalled before use. There is a small brass nut on the valve knob where it attaches and tightens into the valve body.  If there is a leak around it, it should be tightened until the leak stops prior to attempting to light. Remember, you should ALWAYS check for leaks prior to ignition with leak detector or soapy water.  If there is still a leak after that contact us and we will help you fix this.