Refund policy

Return Policy

All orders may be returned within 30 days of purchase. The customer will be responsible for freight costs, i.e for the original shipment and the return. In products where shipping cost is included in the cost of the product, this cost will be extracted from the published product price and charged back to the customer as part of the refund. Tiki Torches Central will accept product returns under the following terms:

• All returns must be approved by Tiki Torches Central in writing or by email.
• A Return Authorization number (RA) will be assigned the item to be returned.
• The RA number MUST be clearly marked on the outside of each carton.
• Any returned items that are received without an RA number clearly marked on the outside of the carton will NOT be accepted by our receiving department.
• The shipping costs for the returned merchandise will be at customer's expense.
• The returned item must be in the original carton.
• The item returned MUST be in saleable condition.
• A 20% restocking fee will be charged for the handling of the product returned.
• Credits will be issued by Tiki Torches  after receiving and inspecting the returned product.
• Credits will be issued for product only.
• The item must be returned prepaid to the address provided on the RA.
• Torches can not be returned if fuel has been added. It is against the law to ship any product via common carrier in an unauthorized container.